30-day money back guarantee and returns
30-day money back guarantee
Mr. Lulu understands. It is not always easy to shop skincare products when you have not tried them in-person before.
With the 30-day money back guarantee, we want you to feel confident. If you’re not completely satisfied with your order, follow the return instructions below within 30 days from the date of purchase to receive a full refund*. The only thing is that the product must be returned 2/3 full or more.
- Email firstname.lastname@example.org with your name and order number from the order confirmation email.
- Mr. Lulu will issue a complimentary return shipping label and email it to you. Return address: 815 W 10th street, Claremont CA.
- If possible, place the products in their original box so they can travel safely.
- Stick the return shipping label, seal the box and drop it off at the nearest USPS office.
- The refund will be processed within 10 days after reception of the parcel.
What happens if a product arrives damaged?
Simply take a photo of the damaged product in the shipper within the 4 days of reception, and send it to Mr. Lulu.
We will send you a new one right away.